Return and Refund Policy

The return policy of the official online store (Soccer Emporium Store USA) states that products can be returned within 7 days of receiving the order, as long as they are new, unused, and with all packaging and labels. originals, along with proof of purchase.

The store reserves the right not to accept returns on personalized items.

Once the item arrives at the warehouse, it may take up to 7 business days for the return to be processed and up to 7 business days for the refund to appear on your bank statement. If a return or refund notification has not been received after 7 business days, the store support team can be contacted with proof of shipping.The return policy of the official online store (Soccer Emporium Store USA) states that products can be returned within 7 days of receiving the order, as long as they are new, unused, and with all packaging and labels. originals, along with proof of purchase.

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the problem and correct it.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we are unable to accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union

Notwithstanding the above, if the goods are sent to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unworn, with tags and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.

If approved, your refund will be issued within 24 hours in the form of store credit, so you can choose another product of your preference.

If more than 3 business days have passed since your return was approved and you haven't received your store credit yet, please contact us at: socceremporiumstore@usa.com.

 Thank you for your understanding.